Doctors think AI has a place in healthcare — but maybe not as a chatbot

Doctors rejecting AI chatbots in healthcare isn't surprising—it's because chatbots are the wrong interface for this problem. A doctor needs decision support, not a chat buddy. OpenAI and Anthropic are both chasing the same dead-end. What doctors actually want? Systems that surface evidence, flag drug interactions, catch diagnostic gaps. They don't want to ask an LLM follow-up questions and hope it's right.

The real play here is embedding AI into clinical workflows—order entry, discharge summaries, chart review. Not another chat interface that adds liability without saving time.